Notice of LEGOLAND® Dubai and LEGOLAND® Water Park temporary closure.
The health and safety of our employees, guests and their families are our top priority. In support of both local and global efforts to reduce the spread of COVID-19, LEGOLAND® Dubai and LEGOLAND® Water Park will extend its temporary suspension of its operations from 31 March 2020 until such time the situation is re-evaluated.
We will continue to monitor these evolving conditions and will follow the most current guidance from the relevant authorities.
Below, you’ll find information on the frequently asked questions. Please continue to check this page for additional updates.
Stay safe and we are looking forward to seeing you after the intermission.
May I get a refund on my ticket?
Guests who have purchased dated tickets are eligible for a complimentary date change or full refund. Guests who have purchased undated tickets are eligible for a validity extension until 31 December 2020 or full refund.
How to process a date change or refund?
If you purchased your tickets from Dubai Parks and Resorts or LEGOLAND Dubai directly, please contact us at AmazingService@DubaiParksandResorts.com or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am - 6:00pm (GST).
Our Call Centre anticipates a heavy call volume in the next few days, therefore we appreciate your patience with us as we work hard to respond to all enquiries as quickly as we can.
If you purchased your ticket from a third party, please contact that third party for the amendment/refund policy. Please note that we are not responsible for additional expenses, such as travel expenses.
ANNUAL PASS HOLDERS
I am an Annual Pass Holder, do I get a refund for the time that the parks have been closed?
You are among our most important guests and it is our intention to ensure that you receive the full value from your Annual Pass.
We are going to give you one month of membership for each month our destination was closed (rounded up to the nearest month). These months will automatically be added to the very end of your membership.
Annual Passholders whose passes expire during the closure period, will be given a validity extension for the accumulative number of months from 1 March 2020 until their pass expiry date. The extension period will be activated from the first day the theme parks reopen.
Annual Passholder validity extension will be automatically applied. For your enquiries, please contact us at AmazingService@DubaiParksandResorts.com or call 800-AMAZING(2629464) (Within UAE) or +971 4 820 0000 (Outside UAE), daily between 10:00am - 6:00pm (GST)
I have a group event planned at the park during the closure. What should I do?
Contact your Event Organiser for details. Event Organiser should contact their park sales representatives directly.