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Safety measures: In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions. A full list of safety measures being taken at our Attraction will be made available on the website.
Visitor requirements: The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
Acceptance of risk: The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk
CARLSBAD, CA (Friday, April 3, 2020) -- With the constant changes and uncertainty with respects to the impact of the Coronavirus (COVID-19) situation, LEGOLAND® California Resort will extend the closure of its theme park, water park, SEA LIFE® aquarium until further notice.
The health and safety of our guests and our staff remains our top priority and we’ll continue to follow the safety measures recommended within the federal, state and CDC guidelines.
We are currently experiencing exceptionally high call volume and apologize for any delays to our normal service. We are working tirelessly to serve everyone impacted by this situation and ask for your help so we can prioritize guests with trips planned in the next 72 hours. If your trip is not within the next 72 hours, please wait until closer to your scheduled arrival date to contact us. Please be assured that we will work with you to reschedule your reservation.
Peace of Mind Policy for new LEGOLAND® CALIFORNIA Bookings & Annual Pass Purchases
LEGOLAND® California Resort is built for kids. Our vacations, including LEGOLAND theme park, water parks, SEA LIFE® Aquarium and onsite hotels, are built for families. That means we are in the business of making it as easy as possible for you to build your memories with us. For that reason, we have launched our “Peace of Mind Policy” for booking vacation packages and for our existing Annual Passholders and ticket holders.
You can continue to book your LEGOLAND California vacation with the peace of mind that there is the option to change your hotel or vacation package reservation at a later date without incurring a fee. For our new Annual Passholders, we want you to join our passholder family with the opportunity to redeem and launch your year with us during an extended period of time. You can now visit our theme park up to 90 days after your purchase to activate your new annual pass. This gives you the peace of mind that you can plan for the rest of the season with more flexibility.
For our existing Annual Passholders, we will be extending the validity of your pass or, in the case of our Annual Passholders using monthly pay, your pass payments will be on hold as of April 1 until we are able to welcome you and your families back to experience our parks. For Guests who have a dated ticket that is valid during our closure dates, we will be extending the validity window of your ticket through the end of the year so that you have the flexibility to visit us later in the year.
We want you to have the most fun vacation ever—starting with your LEGOLAND California vacation planning experience with us. With the Peace of Mind planning, we hope to make it a little easier for your family to assemble the pieces of your next vacation so we can build those fun, exciting and special memories together.
The Peace of Mind Policy applies to new LEGOLAND® California Vacation Packages & new LEGOLAND California Annual Pass purchases made during the closure period:
The relaxation of our commercial policy regarding rebooking fees (fees associated with hotel/package reservation date changes after booking) is available to guests that book a LEGOLAND Vacation package between March 9, 2020 and through the remaining closure period. Reservations can be rebooked by 3 P.M. Pacific Time a minimum of 5 days before the scheduled arrival date (listed on the reservation confirmation). Rebooking options will be based on availability. This policy applies only to reservations made directly through LEGOLAND® Vacations. If your travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of LEGOLAND® Parks and Resorts or LEGOLAND® Vacations, please contact those suppliers directly to understand their policies and any applicable fees for changing a reservation.
The Peace of Mind Policy applies to existing LEGOLAND California Annual Passholders and LEGOLAND California tickets purchased for closure dates during the closure period:
All active Annual Passholders, who are not currently enrolled in Monthly Pay, will receive an extension of one month for every month that the Park is closed based on the valid dates for their existing pass. All active Monthly Pay Passholders will have their monthly payments suspended starting April 1, 2020 until the Park reopens. Specific regarding the pass extensions and/or reinstatement of the monthly payments for specific pass types will be updated upon announcement of a reopening date for LEGOLAND California Resort. Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.
Any unused tickets that were valid for specific dates during the announced closure period (excludes FLEX tickets) commencing March 16 through to reopening will be valid to use as regular admission on any valid day (based on the ticket type purchased) for the rest of 2020, upon reopening, with no additional fee. Regular terms & conditions for tickets, as outlined during purchase, still apply.
Additional Instructions and Clarifications below:
LEGOLAND Vacations and LEGOLAND Hotel Guests
Due to the global COVID-19 pandemic, we have been forced to temporarily close our Resort and, since the temporary closing of the Resort is due to circumstances beyond our control, we are currently rescheduling all existing LEGOLAND Vacations reservations for dates after June 19, 2020. Subject to change if the Resort has not been permitted by Government authorities to reopen by that time.
If you have made a reservation through LEGOLAND Vacations and have an arrival date through June 19, 2020, you will receive an email from us at least 5 days prior to your scheduled arrival. The email will provide details and instructions on your booking options. It will arrive in your inbox from LEGOLAND@legoland.com.
Please be advised that we are currently experiencing heavy call volume and prioritizing guests with arrivals within the next 5 days. We ask that you use the contact options in the email referenced above for the most expedited service from our team. Thank you for your patience and understanding.
LEGOLAND Day Ticket Holders
Tickets Purchased online at LEGOLAND.com:
For guests who have unused LEGOLAND, SEA LIFE Aquarium and LEGOLAND Water Park tickets that are dated or expire within the impacted period, expiration dates have been automatically extended until December 31, 2020 to allow flexibility for use.
For guests who have purchased the 5 Days for the Price of 1 Day ticket offer, the expiration date of these tickets have been automatically extended with a new expiration date of December 30, 2020 with first visit having to have occurred by December 25, 2020.
Tickets Purchased from a Third Party (Not purchased directly from LEGOLAND):
Ticket expiration dates are usually valid for up to one year. Please contact the third-party vendor where purchased directly for any questions or concerns.
COSTCO Buddy Tickets + Play Pass Redemption
Unused Buddy Ticket expiration dates have been extended to visit through December 25, 2020 with the following Blackout dates:
- Weekends in July and early August including:
- 7/11 – 7/12
- 7/18 -7/19
- Labor Day Weekend- 9/5-9/7:
- Thanksgiving Weekend (11/26-11/29)
Play Pass redemption deadline has been extended to August 30th, 2020.
San Diego Go Card
Please direct all inquiries to whom and where you purchased your Go Cards from or visit: https://gocity.com/san-diego/en-us/faqs
School Groups, Youth Groups and Scouts
We will work with your group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 through to reopening).
Please call our Groups Call Center at 760-438-5346. Available 7 Days a week, 7am – 3pm PST. We anticipate high call volumes over the next few days and appreciate your patience as our team works through all inquiries.
We will work with your VIP group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 through to reopening.
Please do contact us at LLCVIP@LEGOLAND.com when we re-open and someone will assist you with moving your reservation.
Existing LEGOLAND Annual Passes, Monthly Pay Memberships, and Play Pass Holders*
All active Annual Pass Members and Play Pass Holders, who are not currently enrolled in Monthly Pay, will receive an extension in monthly increments depending on the amount of time LEGOLAND California is closed.
All active Monthly Pay Pass Members in good standing will have their April and May monthly payments suspended. There may be further adjustments depending on how long LEGOLAND California is closed.
Please click here to see all annual pass FAQ's.